Welcome to Nutrium

Before you apply, here's the key thing: our mission is to promote global well-being by making quality 1:1 nutrition accessible to everyone.

A lot has changed since we started, but our mission is still at the heart of everything we do: it's written in our culture book, in our proposals, in our docs, and it guides every decision we make.

It's also what allowed us, for years, to improve the experience of nutrition professionals and their patients through the world's #1 nutrition counseling platform. But we didn't stop there.

Today, with Nutrium Care, we're taking the next step: bringing real, personalized nutrition to people anytime, anywhere, and helping them build healthier, happier lives.

Along the way, we raised our Series A and surpassed €15M in funding, partnered with global leaders like Vodafone, Adidas, Wellhub, Linde, and LinkedIn, and reached millions of people around the world.

From day one, we also knew something else: building this future would take more than great tech. It would take a place where talented people can grow, feel supported, and actually enjoy the journey along the way.

You go first

We're proud of our journey so far, and we believe there's space for more people to shine, challenge us, and help shape what comes next.

⭐ What you will bring

As a Customer Retention Specialist, you'll be on the front line of Nutrium's patient experience, supporting people who want to improve their eating habits and health with the guidance of a nutritionist.

In this role, you'll proactively engage patients who have discontinued their nutrition journey, reconnect with them when it matters most, and help them feel motivated to continue with Nutrium.

This is a hands-on, call-focused role where execution matters. You'll follow defined call strategies, capture and report patient feedback, and help improve retention strategies and the overall journey through meaningful, patient-centered conversations.

⭐ What you will be doing

Support Nutrium's retention goals by engaging patients through outbound calls, clarifying questions, and guiding them back to their nutrition journey;
Engage patients in empathetic, professional conversations to understand their needs, concerns, and reasons for disengagement;
Accurately document call outcomes, feedback, and key insights in the CRM;
Identify recurring themes, objections, and pain points from user conversations, and share these insights with the team to help improve patient flows and overall experience.

⭐ You might be a great fit if you...

Have 2+ years of experience in call center or outbound customer contact roles;
Handle rejection well and keep a positive, professional attitude;
Manage high-volume phone conversations while delivering a consistent, respectful, and patient-centered experience;
Communicate clearly, empathetically, and professionally;
Listen actively and identify patterns, objections, and key insights;
Document information accurately and consistently in a CRM;
Share feedback and insights confidently with managers and cross-functional teams;
Handle sensitive conversations with empathy and emotional intelligence;
Stay organized, reliable, and consistent when handling repetitive tasks;
Care about improving the patient experience in a health-related context;
Have experience in healthcare environments (health plans, hospitals, clinics, or health tech) — a plus;
Demonstrate intermediate proficiency in written and spoken English;
Live in Brazil.

Now, it's our turn

Transparency is one of our core values, so here's exactly what you can expect from Nutrium:

Monthly gross salary range: R$2,500 – R$4,000, depending on your experience
Contract type: Full-time employment contract under Brazil's CLT
Perks and benefits:
- A flexible work model and hours
- 27 days of annual leave
- Unlimited nutritional appointments (via Nutrium Care)
- Unlimited psychology sessions
- Health insurance
- Meal allowance
- Professional development budget
- Snacks and good coffee in the offices
- A multicultural team that enjoys spending time together, not just while working, but also through team activities, social events, and our annual offsite.

🚀 How we'll get to know each other

A quick overview of what our hiring journey looks like:

CV Screening
First interview with the recruiter
A take-home challenge sent by email
Technical interview with the hiring manager
Final interview

We're committed to making our hiring process fair, inclusive, and human.

We aim to build a team that reflects the diversity of the world we live in. That means welcoming people of all races, ethnicities, genders, sexual orientations, ages, abilities, religions, and backgrounds.

If you're excited about this role but your experience doesn't align perfectly with every requirement, we still encourage you to apply. You might be exactly who we're looking for.